Bark House


Updated – June 1, 2021

First Posted – June 4, 2020

FAQ of Current Bark House® Pandemic-Related Operations

 

What is the best way to access information about Bark House® Bark Wall Panels at this point of the pandemic? 

For your convenience, product information is readily accessible via the user-friendly www.BarkHouse.com website.  Product pages are all laid out the same with specs, photo galleries, FAQs, and guides available after a few clicks.  To touch the unique bark products,  Sample Kits are quickly assembled and shipped to you direct (usually in a few days).  Because everyone is helping to cover the increased workload, you should plan for a slight delay in response time to specific product questions.  This should be no more than 24 hours during regular business hours.

 

Can we visit during the pandemic?

Client visits will continue to be limited to appointment only.  Those who are vaccinated do not need to wear a mask.  Those who are not vaccinated are asked to continue to wear a mask when inside.  If you choose to wear a mask, you can expect to not be questioned or harassed.  We have strictly followed and will continue to follow all CDC Guidelines.

 

What about product pick-up?

Unless we are shipping to your address – we will call you when your product has been crafted and is ready to be picked up.  An appointment will be made for your arrival and we’ll provide details for your visit.

 

Why are your company’s pandemic policies different than other businesses?

Every business is unique.  100% of your unique bark wall panels are handcrafted in-house at Bark House.  We are a Design-Manufacture Facility foremost.  There has been an overwhelming demand for products this year.  All materials are sourced locally and the staff is hard at work ensuring that products are made and delivered as promised, especially for pre-orders.  Because we don’t order products already made somewhere else, we ask that you please consider this unique dynamic in your requests.

 

What if I have other questions?

If you have any questions or concerns regarding policies, please feel free to call 828-765-9010 or email [email protected] with your questions.

COMMITTED TO OUR CUSTOMERS

Call, email, or visit our Customer Care Center
828-765-9010  ♦  [email protected]
534 Oak Avenue  ♦  Spruce Pine  ♦  NC 28777

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Architectural Record and Regenerative Business AWARDS Verify Our Deep Commitment to Whole-Buildingbark-house-recycles-poplar-bark-products

"Quality is not a goal here… It’s a way of life."

Marty McCurry

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